Warehouse:

All orders are shipped from our warehouse located in the United States.

• Address: 4675 Stevens Creek Blvd Unit E215, Santa Clara, CA 95051, United States
• Working Time: Monday – Saturday 8:30 AM– 5:30 PM (PST)

WHERE DO FERUKA DELIVER?

We currently only do shipping within the US.

HOW LONG IS THE DELIVERY TIME?

1. Handling Time: Orders are usually processed and shipped from our warehouse within 1-3 business days of purchase.
2. Cut-off Time: The cut-off time for same-day processing is 2:00 PM PST.
3. Transit Time: Standard shipping/transit times apply: 5-7 business days.

HOW MUCH DOES SHIPPING COST?

The flat shipping rate for each item in an order is $4.95.

SHIPPING CARRIERS:

We use the following carriers for shipping, depending on the time, stage, location of the order, and actual conditions to ensure timely delivery:

• USPS
• FedEx
• UPS

ABOUT LATE DELIVERY:

Orders are almost always shipped on time. Unexpectedly, your order may be delayed for the following reasons:
• Mistaken address
• Missing number of apartments, buildings, floors or units
• Extreme weather conditions
• International customs clearance
If you notice that your order has been delivered later than expected, you can contact us by email: [email protected]. We will solve it within 1 – 3 business days.

TRACK YOUR ORDER:

After the order has been shipped, the tracking number will be sent to you by email.

Please allow a few days for the tracking information to update, as it may take time for the carrier to scan the package into their system. If tracking does not update after one week, please reach out to us, and rest assured that we will proactively follow up on your order to ensure timely delivery.

For questions about shipping policy, please email us at: [email protected]