A. ORDER CANCELLATIONS AND CHANGES
You can cancel or modify your order within 24 hours of placing it. After this period, we cannot guarantee any changes or cancellations.
To request a cancellation or modification, please contact us right away:
Email: [email protected]
Phone: +1 442-252-9872

B. RETURNS AND REFUNDS POLICY
We have listed the specific conditions for which an item qualifies for a refund or return. To make this process as smooth as possible, please review 2 first sections to see if your item qualifies.
1. ACCEPTED REASONS FOR RETURNS & REFUNDS
We will process a return or refund if the product meets any of these criteria:
Manufacturing Defect: The item has a defect from the manufacturer.
Shipping Damage: The product was damaged during shipping.
Wrong Item or Missing Part: You received the wrong item, or a part of your order was missing.
Doesn’t Match Description: The item you received is substantially different from its online photos and description.

2. NON-ACCEPTED REASONS FOR RETURNS & REFUNDS
We are unable to accept returns or process refunds for the following reasons:
Change of Mind: We cannot accept returns if you simply change your mind about your purchase.
Altered Condition: Items that have been used, washed, or altered in any way, or are damaged due to misuse or improper care.
Unauthorized Returns: Any item returned without approval from our customer support team.
No Proof: We reserve the right to refuse a refund if clear photos or videos of the defect or incorrect item are not provided.

3. VALID PERIOD OF TIME FOR RETURNS & REFUNDS
You have 30 days from your delivery date to request a return or refund. To get started, please contact our Customer Support Team at [email protected] for authorization.

4. SHIPPING COSTS FOR RETURNS 
You are responsible for return shipping costs unless the return is due to our error, such as a defect or incorrect item. To ensure a safe returned item’s delivery, we recommend using a trackable shipping service.

5. DETAILED RETURNS PROCESS
For your convenience, we’ve outlined a simple, step-by-step process for all returns.
Step 1: Initiate Your Request
To begin, please send an email to our team at [email protected]. In the subject line, write “Return Request – Order #[Your Order Number].”
Please include your full name and the email address used for the original order. You also clearly state the reason for your return (e.g., a defective, incorrect, or damaged item) and attach clear photos or videos of the issue.

Step 2: Await Authorization
Our team will review your request and send a response within 24 hours. Once approved, we will provide you with detailed shipping instructions via email.

Step 3: Prepare and Ship Your Item
After receiving your authorization, please securely package your item. Ship your package to the following address:
Return Address: 4675 Stevens Creek Blvd Unit E215, Santa Clara, CA 95051, United States

Step 4: Tracking and Confirmation
Please send the tracking number to [email protected] by email once your item has been shipped. After we receive your return, we will send you a confirmation within 1-2 business days and begin the inspection process.

6. DETAILED REFUNDS PROCESS
We want you to be completely satisfied with your purchase. Here is a clear, step-by-step guide to our refund process.
Step 1: Initiate Your Request
To begin, please send an email to our team at [email protected]. In the subject line, write “Refund Request – Order #[Your Order Number].”
In your email, please include your full name and the email address used for the original order. You must also state the reason for your refund (such as a defective, incorrect, or damaged item) and attach clear photos or videos showing the issue.

Step 2: Refund Processing
Once we receive and inspect your item(s), our team will review the details of your request. If approved, we will begin processing your refund within 3-7 business days. You will receive an email confirmation once the refund has been initiated. The refund amount will include the original purchase price and any applicable taxes.

Step 3: Refund Processing
After we have initiated the refund, please be aware that your bank or card issuer may require an additional 3-5 business days to process and deposit the funds to your account.

7. REFUND TIMELINE
Please note that after we initiate your refund, your bank or card issuer may take additional time to process the funds.
Total Expected Time: The entire process is expected to take 7–14 business days from when we receive your returned item(s)/refund request.
What to do: If your refund doesn’t appear within this timeframe, please contact your bank directly.

C. EXCHANGES POLICY
1. TIMEFRAME
An exchange request is only accepted within 30 days of the delivery date.

2. ACCEPTED REASONS FOR EXCHANGES
We will process an exchange for items that meet the following conditions:
Condition of Item: All items must be in their original condition: unworn, unwashed, and with all original tags and packaging attached.
Reasons for Exchange: The item is eligible for exchange if it falls into one of these categories:
   _ Manufacturing Defect: The item has a defect from the manufacturer.
   _ Shipping Damage: The product was damaged during shipping.
   _ Order Error: The item you bought was delivered in a different size, color, or entirely different.

Note: Certain product categories may have different exchange conditions.

3. THE SHIPPING COST FOR THE EXCHANGE
Our Responsibility: Feruka will pay the full cost of exchange shipping if we made a mistake (such as sending a faulty or wrong item) and had to make the exchange.
Your Responsibility: You will be responsible for the return shipping charges if you choose to exchange an item because you ordered the incorrect size or just changed your mind.

4. DETAILED EXCHANGE PROCESS
We want your exchange process to be as smooth as possible. Just follow these simple steps to know more about our exchange process.
Step 1: Initiate Your Exchange Request
To begin, please email our team at [email protected] with the subject line: “Exchange Request – Order #[Your Order Number].”
In your email, include your full name and contact information, and state the reason for your exchange.

Step 2: Await Authorization
Our production team will review your request and confirm the availability of your desired replacement item. Once approved, we will provide you with detailed instructions for sending back the original item.

Step 3: Return and Replacement Processing
Upon receiving and inspecting your returned item, we will ship the replacement to you. This processing follows our standard fulfillment schedule 1-2 business days. Once the replacement is on its way, you will receive a shipping confirmation with new tracking details via email.

E. CONTACT US
For any questions about your order, returns, refunds, or exchanges, please feel free to reach out to our customer support team. We are always ready to help!
– Email: [email protected]
– Phone: +1 442-252-9872
– Address: 4675 Stevens Creek Blvd Unit E215, Santa Clara, CA 95051, United States.