RETURN WINDOW

We accept returns within 30 days from the date your order is delivered.

RETURN CONDITIONS

To be eligible for a return:

• Items must be new, unused, unwashed, and unmodified
• Items must be returned in their original packaging with all tags attached
• Proof of purchase (order number or receipt) is required

Non-returnable items

• Personalized or customized items are non-refundable unless they arrive damaged, defective, or incorrect

RETURN SHIPPING RESPONSIBILITY

• Customers are responsible for return shipping costs
• If the return is due to our error (wrong or defective item), we will cover the return shipping cost

RETURN ADDRESS

All returns must be sent to the following address:

Feruka Returns
4675 Stevens Creek Blvd, Unit E215
Santa Clara, CA 95051
United States

Please contact us before sending any returns so we can provide you with return authorization and ensure your package is processed correctly.

HOW TO INITIATE A RETURN

1. Email us at [email protected] within 30 days of delivery
2. Include your order number and reason for return
3. Our support team will respond within 2–3 business days with return instructions

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

REFUND PROCESS

1. Once we receive and inspect the returned item, we will notify you of the approval or rejection
2. Approved refunds will be issued to the original payment method within 2 business days
3. Depending on your bank or card issuer, refunds may take 10–15 business days to appear